OUR POLICIES

PRIVACY POLICY

Last updated: 12/04/2023

Celestify Your Life is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our online services.

  1. Information we collect.

    • Personal Information: We may collect personal information such as your name, email address, shipping address, and payment details when you place an order.

    • Browsing Information: We gather non-personal information like your IP address, browser type, and device information to enhance your browsing experience and improve our website.

  2. How we use your information.

    • Order processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

    • Marketing Communication: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt-out at any time.

  3. Information sharing.

    • Third Party Service Providers: We may share your information with trusted third-party service providers, such as payment processors and shipping companies, to facilitate order fulfillment.

    • Legal Compliances: We may disclose personal information when required by law or in response to valid legal processes.

  4. Security Measures.

    • At Celestify Your Life, we prioritize the utmost security for your personal information. We have implemented robust security measures designed to instill confidence and protect your data. While ensuring a seamless and secure experience, we acknowledge that no method of transmission over the internet is entirely infallible.

      Our commitment to safeguarding your information includes state-of-the-art encryption, secure payment processing, regular security audits, access control protocols, monitoring and incident response, and data intregirty measures.

  5. Cookie Use.

    • We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

  6. Your Rights.

    • You have the right to access, correct, or delete your personal information. If you have any concerns or requests regarding your data, please contact us at hello@celestifyyourlife.com 

  7. Changes to the Privacy Policy.

    • Celestify Your Life reserves the right to update and modify this Privacy Policy. Any changes will be posted on our website, and the date of the latest revision will be indicated.

  8. Contact Us.

TERMS OF USE

Last updated: 12/04/2023

By accessing our website or using our services, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using our platform.

  1. Acceptance of Terms.

    • By using Celestify Your Life, you agree to abide by these Terms of Use and any additional terms and conditions that may apply. If you do not agree with any part of these terms, please refrain from using our services.

  2. Use of Services.

    • Eligibility: Individuals must be at least 18 years old to create an account and use our services. Minors may use our services with the consent and supervision of a parent or legal guardian. Minors who wish to make purchases using their own funds must do so with the explicit consent of a parent or legal guardian. Parents or guardians are encouraged to oversee and guide such transactions to ensure appropriateness and adherence to our policies.

    • Prohibited Activity: You agree not to engage in any activities that may violate applicable laws, infringe on the rights of others, or disrupt the functionality of Celestify Your Life.

  3. Intellectual Property.

    • Content Ownership: Celestify Your Life retains ownership of all content, including but not limited to text, images, logos, and designs. You may not use our content without prior written permission.

  4. Privacy.

    • Your use of Celestify Your Life is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

  5. Third-Party Links.

    • Celestify Your Life may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Use third-party links at your own risk.

  6. Termination.

    • Celestify Your Life reserves the right to terminate or suspend your account and access to our services at our discretion, without prior notice, for any reason.

  7. Disclaimer of Warranties.

    • Celestify Your Life provides its services "as is" and makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of our platform.

  8. Limitation of Liability.

    • Celestify Your Life and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our services.

  9. Changes to Terms.

    • Celestify Your Life may update these Terms of Use at any time without notice. It is your responsibility to regularly check for changes. Your continued use of our services after any modifications constitutes acceptance of the updated terms.

  10. Contact Us.

RETURN POLICY

Last updated: 12/04/2023

We strive to provide you with high-quality crystals and a seamless shopping experience. If you need to return a product, we're here to help.

  1. Return Period.

    • We offer a 30-day return period from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

  2. Eligibility for Returns.

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  3. Return Process.

    • Log onto the Etsy account used to make your purchase.

    • Click the avatar icon, and click “Purchases and Reviews”.

    • Log onto the Etsy account used to make your purchase.

    • Click the avatar icon, and click “Purchases and Reviews”.

    • Locate and write down the order Number (you will need this later).

    • Click the black box labeled “Help with Order”.

    • Select “An item is different than I expected”.

    • Describe the reason for the return in the chat box labeled “Share any important details that the seller should know (optional)”.

    • Click “Send Help Request”.

    • Within 48 hours, we will review your request and provide you with further instructions, including a return authorization (RA) number if your return meets the requirements of our policy.

    • Mark the RA number on the outside of the package you are returning.

    • Ship the product back to us, using a trackable shipping service. The cost of return shipping is the responsibility of the customer.

  5. Refunds.

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable amount of time.

  6. Exchanges.

    • If you need to exchange an item for the same or a different product, please contact our customer service team, and they will assist you in the exchange process.

  7. Damaged or Defective Items.

    • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will replace the item or provide a refund, depending on your preference.

  8. Questions and Assistance.

    • If you have any questions or need assistance with the return process, please contact our customer service team at hello@celestifyyourlife.com